Shipping Policy

Shipping Policy - the basics

Domestic Shipping to Lower 48 States

We can ship to anywhere within the 48 states Via USPS Ground estimating 3-8 Business Days + Fulfillment

Alaska & Hawaii

We ship to Alaska and Hawaii via USPS Mail. This will take longer due to the remote locations

How can I track my package?

You can track your order at any time by visiting the Order section within your account page or by heading to our Track Your Order page using the tracking number found in your shipping confirmation email. If you didn’t receive one, please reach out to us — we’re happy to help.

Tracking showing “Pending”? No worries — this is normal while the carrier moves your package to their first scan point. Tracking updates can be slow when carriers use rail or air freight, as they can’t scan at every stop along the way.

Seeing a USPS “emergency delay”? Don’t panic! This is just updated language on the USPS website and does not mean anything is wrong with your order.

We allow 14 days of transit time before a package is considered lost and eligible for replacement.

Order Changes & Cancellations

Our team works fast to get your tea out the door, so changes may not always be possible. Here’s what you need to know:

We’re unable to add, remove, or swap items once an order is placed.

Once an order is in dispatch, no changes of any kind are possible.

Customers are responsible for return shipping costs on unwanted items.

How dispatch works

The first stage is fulfillment — this means we’ve printed your label and packing slip and your order is moving through the warehouse. After fulfillment, your order enters “Pending Pickup” status until the carrier collects it.

Special Shipping Destinations

Alaska & Hawaii & Puerto Rico

We ship to Alaska and Hawaii via USPS Mail. Estimated transit is 8–11 business days (may be longer during holidays).

Military Addresses (APO/FPO/DPO)

We proudly ship to all military addresses via USPS.

International Shipping

We don’t offer international shipping at this time.

Copperpot Tea cannot be held responsible for lost/stolen packages, delays in shipping due to weather conditions, customs, incorrect shipping addresses, or missing shipping information.

Out of stock items

We cannot back-order items for shipping at a later date. On our website you will notice a notify me button (letter icon) next to the out-of-stock item. Clicking this and filling out your email address will enable an auto notification to be sent to you when the product is back in stock and available for purchase.

Occasionally popular items sell out before we can update their status on the pages of our website. In the event you have placed an order with us and an ordered item is out-of-stock, we will call you to inform you that we will be unable to ship that item. We then request that you make a new order for the out-of-stock item when it returns to inventory. Since the item will be shipped to separately from your original order, we ask you to please be aware that each shipment will incur separate shipping costs as are applicable to the volume of product being sent.